For whatever reason, the retail customer may withdraw from the agreement (a "Retail Customer" is a physical person buying products for purposes that do not include business or professional activities). To exercise the right of withdrawal, the customer shall send an email including all the details of their order to Animaitaliana S.r.l. (customerservie@poesieveneziane.com) within 14 working days from the delivery date. Note: the right of withdrawal may not be exercised by customers buying with their own VAT number.

The right of withdrawal is submitted under the following conditions:
1. the good and its parts shall be intact and returned in the original packaging (documents and accessories included);
2. the original packaging shall be placed into an additional box to limit damage (the application of labels or adhesive tapes on the original packaging is forbidden);
3. the customer is completely responsible for the shipping until the delivery of the product to Animaitaliana S.r.l.’s warehouse;
4. freight charges for the return of the product shall be paid by the retail customer.

Animaitaliana S.r.l. is by no means responsible for damage, theft or loss of goods returned by uninsured shipping. No packets paid cash on delivery and freight collect will be collected under any circumstances.
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CUSTOMER REFUND

Except for additional reinstatement fee for ensured damage on the original packaging, Animaitaliana S.r.l. shall refund to the customer the amount he paid for the product, excluding transport expenses, by Credit Card or Bank Transfer, using a write-off procedure. For payments sent by bank transfer, the customer shall transmit his/her bank details (IBAN code) to Animaitaliana S.r.l..

REFUND TO NON-EU CUSTOMER

In case of purchases destined outside of the EU, the Customer has to pay for any custom duties where claimed and in case of withdrawal Animaitaliana S.r.l. will not refund any custom duties. In case Animaitaliana S.r.l. would pay any other import tax on returning goods, this value will be subtracted to final refund. 

FORFEITURE OF THE RIGHT OF WITHDRAWAL

The right of withdrawal shall forfeit when Animaitaliana S.r.l. determines:
1. the total or partial use of the good;
2. the lack of the original external and/or internal packaging;
3. the lack of products' basic elements;
4. the damage of the product for causes different from transportation.

In the aforesaid cases, Animaitaliana S.r.l. shall return the good to the sender who shall cover the shipping costs.

 CONTACT AND COMPLAIN

Animaitaliana S.r.l. exclusively sells new and original products belonging to the brand Poesie Veneziane and its own collections, made following high-quality standards.Any notice or complains to Animaitaliana S.r.l. on the Purchase Agreements shall be sent to the Customer Service, writing to customerservice@poesieveneziane.com